News

Total asylum influx in August 2.856

- ​In August 2018 the total asylum influx (the total of first and repeated asylum applications and ...

Total asylum influx in July 2.823

- In July 2018 the total asylum influx (the total of first and repeated asylum applications and app...

Online services at the IND: quicker and better

- “Applying to the Immigration and Naturalisation Service (IND) for a residence permit? Nowadays...

Survey online services for business clients

- ​Monday July 30th a large number of IND's business clients received a survey. It concerns busines...

Total asylum influx in June 2.045

- In June 2018 the total asylum influx (the total of first and repeated asylum applications and app...

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Contact

Please check our website and our frequently asked questions first. Can't find the answer to your question? Call us at:
 

+31 880 430 430

Open workdays 9am to 5pm
 

More contact information

 

Most frequently asked questions
What is the status of my application?

The IND does not provide information on the status of your application as long as a decision has not been made. In most situations, a (statutory) decision period applies. The IND can make use of the entire decision period to process your application.

It does not help to call or mail the IND, or to visit the IND Desk to ask the status of your application if the statutory or reasonable decision period has not yet passed. The IND cannot give you information on the status of your application.

I want to visit an IND Desk. Do I have to make an appointment?

Yes, you can only visit an IND desk if you have an appointment.

For a number of products and services you have to make an appointment online.

I have submitted an application. When do I have to provide my biometric information?

If you (or your sponsor) have submitted an application in writing, the IND will send you an acknowledgement of receipt. If you have received this letter, you have to go to an IND-desk within 2 weeks to provide us with your biometric information. The IND needs this data in order to make your residence document.

Please make an appointment online to provide your biometrics. At the IND-desk, your fingerprints will be taken. Also, a photo will be made and you give your signature.

How can I get in touch with the person that is processing my application?

If you would like information on your application (requirements, requested documentation, decision period, letters sent by the IND), we advise you to check our website first. If you have any additional questions, you can call us at 0880 - 430 430 (normal charges apply, Monday to Friday from 9am to 5pm). Have you received a letter from the employee who is processing your application and do you have specific questions concerning this application? Then, you can contact the employee who is processing your application directly. For instance, if you cannot provide us in time with requested documentation. You will find the direct phone number of the employee concerned in those letters (under ‘Contactpersoon’).

Has the IND received my application?

​If you have sent an application to the IND, a notification of receipt will be sent to your home address. If you have not heard from us after 10 working days , you can contact us at 0880 - 430 430 (normal charges apply, Monday to Friday from 9am to 5pm). If you call us within these 10 working days, chances are that your application form has not yet been processed and we therefore cannot confirm receipt of your application.

I want to travel, but I don't have a passport. What can I do?

Do you ​have a valid residence permit? Then sometimes you may qualify for an alien’s passport. For example, if you are unable to obtain a passport from your country of origin. You can use your alien’s passport to travel to all countries except your home country. You still need a visa for many countries. You can apply for a passport to the municipality where you are registered.