Cookies

When you visit ind.nl, cookies can be placed on your computer. This page explains what cookies are and why we use them.

What is a cookie?

A cookie is a small text file. This text file is saved on your computer, tablet or smartphone the first time you visit our website. This allows the IND website to recognise your computer during your visit and on your next visit.

We use cookies to operate our website and improve user experience.

No personal data in cookies

The cookies we use on ind.nl do not contain any personal information. This means that we do not know who you are. This helps us comply with the General Data Protection Regulation (in Dutch: AVG). And we do not need to ask for your prior consent to place cookies.

What cookies does the IND use?

The IND uses 3 types of cookies:

1. Necessary cookies

These are technical and functional cookies. They are necessary for the website to function properly. And to save your settings and preferences during your visit or until your next visit.

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Examples of necessary cookies
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We ask you for the nationality of the sponsor and the person coming to the Netherlands in several pages. We do this so that we can provide you with the correct information. Once you have filled in the nationalities, the cookies 'nationality_1' and 'nationality_2' will be placed. These cookies will be saved until you leave the page.
You can also chat with the IND. If you choose chat, a 'cbv' cookie will be stored for 2 months.

2. Cookies for analysis of website use

These are analytical cookies that tell the website which pages you view, in what order and for how long. This helps us create web statistics. We use web statistics to help us improve the website. We also use cookies for online surveys.

The IND uses Piwik for web statistics.

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Data collected by Piwik
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The Piwik programme collects the following data:
- Equipment and software used (devices, browsers, operating systems).
- Links used to access our website.
- Links used within the website.
- Search terms used in the search engine on the website itself.
Anonymising IP addresses
We have set Piwik so that we cannot see who visits our website. After importing files containing user information into Piwik, the last digit group (octet) of each IP address is discarded. This is done before the IP address is stored. This follows the General Data Protection Regulation (in Dutch: AVG).

Examples of cookies used by Piwik

Name cookie	Goal	Retention period
_pk_id	Is it a new or returning visitor?	13 months
_pk_ses	Which web pages are viewed?	30 minutes
stg_externalReferrer	Which website did the visitor come from?	Duration of the session
stg_last_interaction	Is the visitor continuing a previous visit (longer than 30 minutes)? Or has the visitor started a new visit?	365 days
stg_returning_visitor	Is it a new or returning visitor?	36 weeks
stg_traffic_source_priority	Through which channel did the visitor arrive at the website? Possible values: Directly Referring website Social media Search engine (for example: Google or Bing) Campaign	57 minutes

3. Cookies for user research

When you visit our website, you may be asked online to give us your opinion about the website. This user survey is anonymous. We use a programme called Mopinion for this purpose. Cookies will be placed on your computer.

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Examples of cookies used by Mopinion
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Name cookie
Goal
Retention period
MSopened Did the visitor see the survey question form? 13 weeks
MSFeedbackSent Did the visitor leave any feedback by answering the questions? 13 weeks

Name cookie	Goal	Retention period
MSopened	Did the visitor see the survey question form?	13 weeks
MSFeedbackSent	Did the visitor leave any feedback by answering the questions?	13 weeks

Do you have any objection against cookies?

Do you want to disable cookies? You can do this by changing the settings on your browser (your computer programme to view web pages). For more information about cookies and how to disable them, visit: www.veiliginternetten.nl (website is only in Dutch).

What is a cookie?

No personal data in cookies

What cookies does the IND use?

1. Necessary cookies

Examples of necessary cookies

2. Cookies for analysis of website use

Data collected by Piwik

Anonymising IP addresses

Examples of cookies used by Piwik

3. Cookies for user research

Examples of cookies used by Mopinion

Do you have any objection against cookies?