Accessibility

The website ind.nl must be accessible to everyone. That means easy to use and understand. This includes visitors who have difficulty reading, who do not see well, or have another disability. On this page you can find out the requirements for an accessible website. You can also read how we are improving accessibility of our website.

When is our website accessible?

When it is easy to:

find
use
view
understand.

Our website also has to work well with:

all search engines
all internet browsers
all devices (touchscreen, smartphone, PC, Mac).

Which requirements should an accessible website meet?

All digitally accessible websites must meet the digital accessibility requirements of the Dutch government. The Dutch government made a decision in May 2018 that included these requirements. The decision can be found here: Tijdelijk besluit Digitale Toegankelijkheid (Dutch only).

Does our website meet all the accessibility requirements?

Our website does not yet meet all the accessibility requirements. This is stated in the research report on digital accessibility dated 26 October 2024 on puc.overheid.nl (Dutch only). These are seven of the most important components which do not yet comply:

Not every webpage has a header structure.
Some non-textual content, such as images and buttons, do not have alt text.
Some videos do not have subtitles or audio description.
Some pages lack contrast.
Some errors messages need a better explanation text.
Labels and entry fields are not always connected in the coding.
Some tables have the wrong heading layout.

Accessibility label

Our website has the accessibility label B: partially satisfies. Read more information about the accessibility label on toegankelijkheidsverklaring.nl (Dutch only).

What is the IND doing to improve accessibility?

Among other things, we are working on technical updates. And we are rewriting texts and we are adding subtitles, transcripts, or audio descriptions to videos. We learn more about digital accessibility by taking courses. In this way, we are doing our best to meet all the accessibility requirements.

Are you having problems with accessibility on ind.nl?

Have you had a problem with the accessibility of our website? Or do you have a question or comment about accessibility? Please contact us by using our contact form.

What can you expect from us?

You will receive a confirmation that we received your e-mail within 5 working days.
We will explain what we will do with your question or comment and what the outcome is.
We will process your question or comment within 3 weeks.

What if you are not satisfied?

Not happy with how your question or comment has been handled? Or what if we did not respond on time? Then you can contact Nationale Ombudsman. This website is only available in Dutch.