News webpart - 1

Total influx of asylum seekers 2016 31.600

- The total influx of asylum seekers (first asylum applications, repeated asylum applications and f...

New fees as of 1 January 2017

- ​With effect from 1 January 2017, the fees are increased by 1.8%.

New income requirements as of 1 January

- ​Each year on 1 January and 1 July, the standard amounts are reviewed by the Minister of Social A...

Letter of departure for rejected asylum seekers from safe countries

- As of today rejected asylum seekers from safe countries will receive a letter of departure f...

New Dutch citizens - congratulations!

- Today is the 10th anniversary of the Naturalisation Day. This event was introduced to present the...

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Contact

Can't find the answer to your question? Call us at:

 

+31 880 430 430

Open workdays 9am to 5pm
 

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Most frequently asked questions
What is de status of my application?1

The IND does not provide information on the status of your application as long as a decision has not been made. In most situations, a (statutory) decision period applies. The IND can make use of the entire decision period to process your application.

Can I make an appointment online to visit an IND-office?2

​Unfortunately, this is not possible at present. If you wish to make an appointment, please call us at 0880 - 430 430 (normal charges apply). We are open Monday to Friday from 9am to 5pm (with the exception of official holidays).

I have submitted and application. When to I have to provide my biometric information?3

​If you have sent your applciation by mail, in most cases you will have to go to an IND-desk to provide us with your biometric information. This has to be done within 2 weeks after you sent the application. You will not receive and invitation for this. At the IND-desk, a passport photo will also be made and you give your signature. These will both be put on your residence permit. You do not need an appointment to provide biometric information and to have a passport photo taken.

How can I get in touch with the person that is processing my application?4

​If you would like information on your application (requirements, requested documentation, decision period, letters sent by the IND), we advise you to check our website first. If you have any additional questions, you can call us at 0880 - 430 430 (normal charges apply, Monday to Friday from 9am to 5pm). If you have specific questions concerning an application in process, you can contact the employee that that is processing your application. For instance, if you cannot provide us in time with requested documentation. You will find the direct phonenumber of the employee concerned in the letters that you received from the IND (under ‘Contactpersoon’).

Has the IND received my application?5

​If you have sent an application to the IND, a notification of receipt will be sent to your home address. If you have not heard from us after 10 working days , you can contact us at 0880 - 430 430 430 (normal charges apply, Monday to Friday from 9am to 5pm). If you call us within these 10 working days, chances are that your application form has not yet been processed and we therefore cannot confirm receipt of your application.

When do documents have to be legalised and/or translated?6

​When applying for residency at the IND, you sometimes have to submit documents that have been issued by authorities of a country outside of the Netherlands. In some cases, these documents have to be legalized and/or translated first before you can use them in the Netherlands. For more information, check Legalisation and translation of official documents.