The story of Evelien, staff adviser Human Resources (HR)
'Healthy and happy staff' When Evelien joined the IND in 2016, she only planned to spend two years here to gain experience.…
Stories about our work
The stories
The story of Sijmen, cal centre agent
‘A single conversation can change someone’s day, week, or even their life’ Anyone who contacts the IND with questions about an application, a residence permit, or…
The story of Marco, information analyst
‘I translate wishes into practical solutions’ Marco initially started working at the IND as a self-employed person, but he quickly felt at home…
The story of Frank, relationship manager
‘Good relationships make difficult work a lot more pleasant’ Frank has been with the Immigration and Naturalisation Service (IND) for 25 years. Although he…
The story of Kiki, medewerker ondersteuningsteam
‘It’s not just paperwork: behind every case there’s a person’ If you talk to Kiki, you won’t hear wild stories about courtroom drama or media storms. Her work…
The story of Samira, policy researcher
‘My research makes the IND more effective’ Samira joined the IND seven years ago. Not because working at the IND had been her childhood dream…
The story of Lianne
‘I work behind the scenes, but I know exactly what’s going on’ Lianne is not someone who craves attention. Still, she plays a vital role as a management assistant…
The story of Denise, functional manager
‘It’s my responsibility to keep our digital assembly line running' IND employees make important decisions on residence applications every day and INDiGO is the system…
The story of David, beslismedewerker Bezwaar
‘I got to know the Netherlands through the IND’ David came to the Netherlands in 2017, through the United Nations resettlement programme. The very…