Ukraine: appointment to collect proof of residency

Last update: 6 October 2022

Do you come under the Temporary Protection Directive and are you registered at your local council? Then you can make an appointment to collect your proof of residency from the IND. Make an appointment on this page and find out what you can expect at the IND pickup location.

Read more information about making an appointment in Ukrainian (українською) on Or read the information in Russian (русском) on


Read more information about making an appointment in Ukrainian (українською) on Or read the information in Russian (русском) on



Make appointment

  • Make an appointment at one of the IND pickup locations in Amsterdam, Rotterdam or Assen.
  • Make an appointment for up to 6 family members at the same time. For example, for your partner and children. Bring your children to the pickup location as well.
  • Do you access internet via a VPN? Turn this off before you visit the appointment page. Otherwise, you will get an error.
  • Make sure you are registered at the local council at least 1 week before you collect your proof of residency.
  • Collect the proof of residency yourself. Someone else cannot collect it for you.

Make an appointment

Making an appointment until 31 October 2022

We do our best to provide proof of residency no later than 31 October 2022 to everyone who has been registered at a local council for at least 1 week.  Do you register at your local council at the end of October or later? You can still receive a proof of residency after 31 October. You cannot make an appointment for this at the moment. As soon as this is possible, you will read it here.

Do you meet the conditions for working in the Netherlands? Then you may work until 31 October 2022 without proof of residence and without a work permit.


Do you have any questions about making an appointment? Please call +31 88 043 03 61. You can call from Monday to Friday from 9.00 to 17.00. You cannot make or cancel an appointment via this telephone line. It is also not possible to make an emergency appointment.

Cancel appointment

Did you make an appointment, but are you unable to come? Then cancel your appointment.

Cancel your appointment

What to bring to your appointment

To collect the proof of residency, you must bring these documents with you to the appointment.

  • A valid passport, identity card or statement from the Ukrainian embassy. Do you have children without proof of identity who are not included in your passport? Then bring their certificate of birth.
  • A Ukrainian residence permit which was valid on 23 February 2022 (only if you are not Ukrainian).
  • Your citizen service number (in Dutch: burgerservicenummer or BSN). You got this number when you registered at your local council here in the Netherlands.
  • The appointment code. You will see this code when you have made the appointment. It is also possible to receive this code in a text message. You can use this code only once. 

Collecting proof of residency

Below you can find out what to expect when you pick up your proof of residency. 

Travelling to IND pickup location

On the day of your appointment, you must arrange your own transport to the pickup location where you have the appointment. Do you have children? Take them with you to the pickup location. Make sure you are on time for your appointment. 

Completing asylum application and antecedents certificate

You must fill in 2 IND forms during your appointment at the pickup location. At the reception centre there are translations of both forms in Ukrainian, Russian and English. There are also staff members (hosts) who can help you fill in these forms. They speak Ukrainian, Russian or English. 

Asylum application

Your application for residence under the directive officially starts when you register at your local council. However, you must sign an application form at the pickup location. This form is called an M35H and it is the official asylum application. It applies to everyone aged 15 and over. Are your children aged under 15? Then they must be included on your application form. 

Because you come under the Temporary Protection Directive, your rights are different to those under the standard asylum application. You may work in the Netherlands immediately. The IND will not assess your asylum application as long as the directive is in force. The directive will apply until at least 4 March 2023. This means that you will not have interviews or receive a decision on your application.  

Antecedents certificate

Everyone aged 12 and over must also fill in an antecedents certificate. On this certificate, you state whether you have ever committed a punishable offence or crime. You must also sign the form. 

IND checks details

At the pickup location, an IND staff member will check:

  • your registration with the local council;
  • your appointment code; 
  • your documents; and
  • whether you come under the Temporary Protection Directive. 

Sticker or card (O-document)

Everyone aged 14 or over will be given a proof of residency. A sticker in the passport or on a separate piece of paper. Or a card (O-document). Children under the age of 14 do not need a proof of residency to live in the Netherlands.

Sometimes you will not be given a sticker, but a card. In that case, an IND staff member will then take a photo of you at the pickup location. You will receive the card later, because first we have to make it for you. Read when you can collect your card on the page Ukraine: collect your card (O-document).

Your rights are the same whether you receive a sticker or card. These rights are the same for everyone. Keep reading to find out when you will receive a sticker and when you will receive a card.

When you will receive a sticker in your passport

  • You are a Ukrainian woman. 
  • You are a Ukrainian man aged 60 or over (on 24 February 2022). 

When you will receive a sticker on a separate piece of paper

  • You are a Ukrainian man under 60 years old (on 24 February 2022).
  • You have an identity card or statement from the Ukrainian embassy (no passport). 
  • You only have an internal Ukrainian passport.
  • You are Ukrainian and you have a passport that is expired. Or expires before 4 March 2023. 

When you will receive a card

  • You not have a passport, identity card or statement from the Ukrainian embassy, but you come under the directive.
  • You are a Ukrainian child aged 14 or over without proof of identity (passport). 
  • You do not have Ukrainian nationality and you have a passport that is expired. Or expires before 4 March 2023. 

You have a sticker or card (O-document): what does this mean?

Read more information about the sticker in the flyer Residence in the Netherlands: what does it mean for you? Or read more information about the card (O-document) in the flyer Residence in the Netherlands: what does it mean for you?