Do you have a question? You can call us from Monday until Friday between 9.00 and 17.00.
Our telephone number
The waiting time on the phone is currently longer than it normally would be
Would you like to schedule an appointment or check the status of your application? You can also do this yourself online.
Make your own appointment with the IND
Would you like an appointment to visit an IND desk? For example, to have biometrics taken or to collect your residence document? Make an online appointment with the IND.
Check the status of your application in My IND
Has the decision period of your application not yet expired? Then we cannot give you any more information. We are still processing your application. Follow the status of your application in My IND.
Keep your V-number or case number available when you call us
Your V-number and case number are noted in the letters from the IND. The V-number is also on the back of your residence document. This illustration shows where you can find your V-number: