The waiting time on the phone is currently longer than it normally would be. Would you like to schedule an appointment or check the status of your application? You do not have to call us for that because you can do this yourself online. Check the 'Tips before you call' below on how to do that.
You can call the IND from Monday to Friday from 9:00 to 17:00.
Tips before you call
Make your own appointment with the IND
Would you like an appointment to visit an IND desk? For example, to have biometrics taken or to collect your residence document? You can make an online appointment with the IND by yourself.
Check the status of your application in My IND
Has the decision period of your application not yet expired? Then we cannot give you any more information. We are still processing your application. Follow the status of your application in My IND.
Keep your V-number or case number available
Make sure you have your V-number or case number available. Your V-number and case number are noted in the letters from the IND. The V-number is also on the back of your residence document. The following illustration shows where you can find your V-number: