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IND to replace some residence documents due to technical fault

Last update: 6 April 2021

​The IND will replace the residence documents of some people who had their biometrics taken between 3 August 2020 up to and including 8 January 2021 at the temporary locations at the Johan Huizingalaan 75, 1066 VH Amsterdam and at the Proostwetering 41a, 3543 AC Utrecht. These locations were set up specially for UK nationals and their family members and are now closed.

Due to a technical fault with the biometrics units used at those locations, the photos taken and appearing on the issued residence documents do not meet EU quality standards, for example regarding resolution, sharpness and contrast. For a small group, the fingerprints were also not correctly recorded.

The current residence documents are still valid, but in order to meet the necessary requirements the IND would like to replace them as soon as possible.

The IND is writing to those concerned to notify them that their residence document must be replaced. To ensure the minimum inconvenience, it is not necessary to come to an IND desk to have biometrics taken again, or to collect the replacement document. Those affected just need to have a new passport photo taken by a recognised photographer in the Netherlands. They then attach it to the photo form enclosed with the letter received from the IND, sign the form and send it to the IND. The IND will then prepare the replacement residence document within 8-12 weeks of receiving the signed form and photo. The replacement document will be delivered at home by the government's courier service (IPKD).

More information 

For more information about replacement and delivery of these residence documents, please visit our Brexit Q&As.