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Answers to questions frequently asked by phone

Last update: 22 December 2020

​Lately, the IND has structurally been receiving more calls. As a result, it may take a while before you get an employee on the phone. This is partly because the corona crisis raises many questions among customers. We are now training extra colleagues to increase our accessibility. This post gives an overview of questions frequently asked by phone and our answers to them.

What are the measures against the coronavirus?

A lot of the questions we get by phone have to do with the new measures to prevent the coronavirus from spreading. On the special page about the coronavirus, you can find all information about our services. Despite lockdown in the Netherlands, all IND desks will remain open. All planned appointments will also take place, just like interviews with asylum seekers.

Can I make an appointment myself?

You can make an appointment yourself via our website.  There you can also find an overview of answers to frequently asked questions about appointments at IND desks.

What is the order in which applications are processed?

Our employers are not able to tell by phone why one application was processed faster than another. We understand this question, but the reasons may differ between types of applications. We do not share substantive information about another application on the phone. However, a clear distinction is made between asylum applications filed before 1 April 2020 and applications filed after this date. 

What is the status of my application?

You can find your personal data and the status of your application on My IND.  In addition, My IND contains an overview of other applications you can make in your situation.