You can call the IND on Monday to Friday from 9:00 to 17:00.
Call us on 088 043 04 30 (standard rates apply).
From abroad you can call us on +31 88 043 04 30.


If the decision period for your application has not yet expired, then your application is still pending. We cannot give you any information about your application. Follow your application's status on My IND.


In order to provide information about your application (file), the IND needs your V-number or case number. You can find your V-number and case number on letters you receive from the IND. Your V-number is also on the back of your residence permit or residence document. See image.

Image of a residence document. Your V-number is on the back of your card after the letters VNR.