​Our Public Information Centre is quite busy at the moment. We apologise for the inconvenience this may cause.

If you have a general question we might be able to help you via Twitter. The IND does not provide personal or case related information via Twitter.

Has the statutory or reasonable decision period of your application not yet expired? Then your application is still under consideration and we cannot give you any further information.

You can call us for:

  • general information
  • case related information

Call 088 043 04 30 (for this information number you pay the usual fee).

From abroad, please call +31 88 043 04 30.

The IND is open from Monday to Friday from 9:00 am to 5:00 pm.


In order to give you information on your application, the IND needs your V-number or case number. The V-number and case number are listed on the letters from the IND. The V-number is also on the back of the residence permit or residence document. See image.