Frequently asked questions

The IND does not provide information on the status of your application until a decision has been made. In most situations, a (statutory) decision period applies. The IND can make use of the entire decision period to process your application.

Follow your application in My IND.

Do you not have DigiD? And has the decision period ended? Please, call the IND.

Have you applied for asylum and are you waiting for a decision? Find out more information about the processing of asylum applications on Asylum: latest developments.

Do you need more information about your application, decision periods or letters sent by the IND? If so, we suggest you first try to find more information on our website. If you have any further questions, please call us at 0880 - 430 430 (normal charges apply, Monday to Friday from 9am to 5pm).

Have you received a letter from the person processing your application? If you have any questions, please contact them directly. For example, if you cannot provide us with the documents we have requested.

You will find the direct phone number of the employee concerned in our letter (under ‘Contactpersoon’).
 

Once you have submitted an application to the IND, you will receive a notification.  You can track your application in My IND. When the IND has processed your application, you will see the status 'Received'. 

An application submitted online is usually visible within a few minutes. Is your application not visible after a few minutes? Then do not call us immediately. After a maximum of 5 days, your application will be visible in My IND. A written application is registered in about 10 days. 

V-number stands for foreign national number. Anyone who applies for a residence permit will be given this number. You'll find the number in the letters from the IND. You will also find it on the back of your residence card, after the letters VNR at the bottom.

You can request a payment reference from the IND. You can only do this by calling us.

No. It is not possible to pay the fees in installments. We will not process your application until you have paid the full fee.

If you have a residence permit for another EU country, you are not automatically allowed to live and work in the Netherlands.

With a residence permit from another EU country, you can enter the Netherlands without a visa and stay for up to 90 days. Do you want to stay in the Netherlands for more than 90 days? Then you must apply for a Dutch residence permit and sometimes also an entry visa (mvv).

Do you also want to work in the Netherlands? Then you may need a work permit (TWV). Your employer can apply for a TWV at UWV.

Yes, this is possible. You can transfer the fees from your foreign bank account to the account of the IND.

Is there any maintenance or malfunction with DigiD?

DigiD is not part of the IND. Check with Logius (Dutch only) if there is maintenance or a malfunction with DigiD. 

Is there no maintenance or malfunction with DigiD, but you are unable to log in?

This may have a number of causes:

• You are not using the correct username or password. Check that you are using the correct details. Pay attention to the use of upper and lower case letters.
• You have not activated your DigiD. First activate your DigiD with the activation code you received by letter.
• Your DigiD is blocked. Wait until the blockage is lifted and try again.
• Your DigiD has expired because you have not used it for 3 years. If so, reapply for your DigiD.

Are you using old software on your computer or mobile device? It may not meet DigiD's minimum security requirements. 

Check whether you have completed all the fields on the page. Then click 'Next'.

Make sure your internet browser (Internet Explorer, Safari, Firefox, Chrome) is up to date. Otherwise, the 'Next' button won't work. 

Update your browser and try again.

Many questions include an explanation. Click on the link by the question. This will bring up a text that explains the question.

Use our written form to submit your application. There may be several reasons why you cannot (yet) submit your application online.

Are you mentioned on the back of the residence card as the parent with whom the minor child is staying? Then you are a social sponsor. You can submit an application for an extension of the residence permit of your minor child.  You log in with your own DigiD.

You can only upload documents requested on the application form.

Did you already send in your online or written application and now you want to upload additional documents? You can do this as long as we haven't made a decision on your application. 

Go to Uploading documents after your application and read how you can upload more documents.

The quality of an uploaded photo is not good enough. Send a photo card by post to the IND. 

Please contact the IND. We can check if we received your application.

If the IND has not received your application, we will return the money to your bank account. You can make a new application.

The IND will refund the excess amount to your bank account. You do not need to do anything.

1. In your online application find the menu button (upper left of the page).
2. Click 'Save'.

Often you will get a follow-up question depending on your search engine or browser preferences.

For example, are you working with Internet Explorer? Then below on your screen you will see the text: 'Do you want to open or save the file?' If you choose 'save', Internet Explorer will save a file in your Downloads folder. The saved file has the extension .tfa.

Your online application is now saved on your own computer.

1. Go to ind.nl and find the online application form you need.
2. Log in with your DigiD and SMS code.
3. Click the menu button (upper left of the screen) and select 'Open'.
4. Click 'Select a file'. This will open a programme (Explorer/Finder) to find documents on your computer.
5. Go to the Downloads folder.
6. In the Downloads folder, select the .tfa file you saved before.

You can only upload PDF files with a maximum of 8 MB per file. Do not password protect PDF files for ind.nl. Read more about uploading documents.

The online application you want to save is stored on your computer as a TFA file.  If you upload additional documents, the file may become too large. Due to a technical limitation, you cannot reopen a saved TFA file that is larger than 25MB.

Instead, you can save your application without uploading first. When you reopen your application, you can upload additional documents.  After that, you can submit your application.

No, this is not possible. The fee is paid for the review of the application.