Complaints about the IND

Submit complaint

You can submit your complaint in 2 ways:

• Via the online complaint form. Someone else can also submit the complaint for you. In that case, you do have to authorise this person. Please use the following authorisation form (only available in Dutch):
  Machtigingsformulier klacht 9007 (PDF, 57.16 KB)
• By telephone. Please call +31 (0)88 043 0470.

Do you have a complaint about the processing time of your application? Then you can put the IND in default.

Handling of complaint

These are the steps we take to handle your complaint:

1. The IND registers your complaint. If your complaint does not belong to the IND, we forward your complaint to the correct organisation. You will receive a letter explaining to which organisation we have forwarded your complaint.

2. You will get a confirmation of receipt.

3. The IND will check whether your complaint is complete and what your complaint is about. Do we need more information? Then we will contact you.

4. You will receive an answer to your complaint within 6 weeks.

Not satisfied with answer to your complaint

Are you not satisfied with the IND’s answer? Then you can do the following:

• Ask the National Ombudsman to investigate your complaint. Do this within 1 year after you have received the answer to your complaint.
• Submit your complaint to the Standing Committee on Petitions and Citizen’s Initiatives of the House of Representatives of the Netherlands. Or to the Petitions Committee of the Senate of the States General.