Do you have another complaint? Then you can submit it in 2 ways:
- Via the online complaint form. Do you want someone else to submit the complaint for you? Then use this authorisation (only available in Dutch):
- By telephone. Please call +31 (0)88 043 0470.
Handling of complaint
These are the steps we take to handle your complaint:
The IND registers your complaint. If your complaint does not belong to the IND, we forward your complaint to the correct organisation. You will receive a letter explaining to which organisation we have forwarded your complaint.
You will get a confirmation of receipt.
The IND will check whether your complaint is complete and what your complaint is about. Do we need more information? Then we will contact you.
You will receive an answer to your complaint within 6 weeks.
Not satisfied with answer to your complaint
Are you not satisfied with the IND’s answer? Then you can do the following:
- Ask the National Ombudsman to investigate your complaint. Do this within 1 year after you have received the answer to your complaint.
- Submit your complaint to the Standing Committee on Petitions and Citizen’s Initiatives of the House of Representatives of the Netherlands. Or to the Petitions Committee of the Senate of the States General.