The right to make audio recordings

​As a client of IND you are entitled to make audio recordings of your conversation with an IND staff member, but only for your own use. There are rules for making audio recordings.

This applies to  audio recordings made during:

  • face-to-face contacts;
  • telephone conversations;
  • video calls, for example via Zoom, Webex, Skype, etc.

Video recordings are never allowed.

 Rules that apply to audio recordings

  1. You will say in advance that you intend to make audio recordings.
  2. IND will allow you to make an audio recording, unless there are compelling reasons not to do so. In that case, IND will offer an alternative.
  3. You will provide IND with a copy of the recording if the IND requests this.
  4. Both you and the IND do not cut or paste in sound  recordings.
  5. You and the IND will not publish sound recordings. Nor will they be given to third parties.
  6. Video recordings of IND employees are never permitted.

Submitting a request to make an audio recording

  • Asylum interview: contact the scheduling office of the AC where the interview will take place. Contact details are stated in the invitation letter you have received.
  • Discussion with the official committee in objection cases: you inform the chair to this effect before the hearing of the official committee starts.
  • Discussion at an IND desk: you inform the desk assistant to this effect prior to the conversation.
  • Telephone or video conference discussion: prior to the conversation you say that you intend to record the discussion to follow.

The IND has the right to make an audio recording of the conversation at the same time, if we wish to do so.

Explanation and complaint when permission not granted

Do you not get permission to make audio recordings? In that case you can ask the staff member for an explanation. If you do not agree with the explanation, you can file a complaint to the IND.