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‘There’s no standard procedure for some situations’
Het verhaal van Herman adviser at the IND Border Office …
The story of
My work is a grey area in which I have to take black-and-white decisions
Het verhaal van Carla …
The story of
'The IND is not a rubber-stamping machine'
Het verhaal van Mannine interview and decision officer …
The story of
‘We deal with any nuisance as quickly as possible’
Het verhaal van Murelle Intervention Team coordinator …
The story of
'I'm right at the heart of the organisation'
Het verhaal van Annelies Employee Representation Adviser …
The story of
‘A single conversation can change someone’s day, week, or even their life’
Het verhaal van Sijmen cal centre agent …
The story of