The story of Ruth ‘People feel seen and heard’ Working for the IND means working on the world. Every application matters, but when there is a war somewhere, like in Ukraine now, this urgency becomes even clearer. At various areas within the organisation, …

The story of Carla My work is a grey area in which I have to take black-and-white decisions A foreign national who applies for asylum in the Netherlands can tell their story during different interviews. One of the interview and decision-making staff …

The story of Jeanet The better the systems, the faster people know where they stand She may not be a technician, but she is indeed technical. Jeanet Poelsema is scrum master at the IND. It is her job, together with her teams, to improve the IT systems of …

The story of Mijke ‘Being a spokesperson for the IND means yes rather than no’ The Christmas tree had just been put away when Mijke Bol was hired as a spokesperson by the IND. The very first spokesperson for that matter, because before then the …

The story of Serdar I feel satisfied if I’ve carefully weighed up the pros and cons Serdar is a legal representative at the IND. He is in court every week to defend IND decisions rejecting applications. ‘I am aware that this is disappointing and drastic …

Complaints handling The IND wants to be transparent about its work, also if our clients do not think we are doing it well. Therefore, we give insight into how the IND handles complaints on this page. It is important to the IND that someone filing a …

Statistics and publications Do you want to learn more about our work and our results? Then have a look at our statistics and publications. And those of other organisations in the migration system. Asylum Trends Here, you can find our monthly report about …

Brexit report The IND published monthly reports about the status of applications for residence from UK nationals as a result of Brexit, and the decisions taken. The report provides the total figures from February 2020 until November 2021. Archief 2021 …

IND Social Advisory Council The Social Advisory Council (in Dutch: Maatschappelijke adviesraad or MAR) advises the IND about the immigration policy. This advise helps us to remain critical of our work. And it allows us to improve ourselves where necessary …

Trend analyses, policy monitors and policy evaluations The IND produces trend analyses, policy monitors and policy evaluations in the field of asylum and migration. In addition, we coordinate preliminary implementation feasibility studies (in Dutch: …