Mailing securely with Zivver
What is Zivver?
Zivver is a tool used to securely email and exchange files with you. Zivver encrypts the contents of messages. This way the information reaches you safely. And no one other than the sender and recipient has access to the message.
How do you open a message?
Have you received an email from the IND via Zivver? You open the message by clicking on the purple square in the email with the text 'Open message' (or Open bericht in Dutch). Click on 'Send me the code' (or Stuur mij de code in Dutch). Then enter the code you receive on your phone. You will then automatically be redirected to Zivver's secure web page. There you can read the message from the IND. It is not necessary to create an account.
Do you already have a Zivver account? Then you can read the message without entering a code.
How do you respond to a message?
You can read the message sent via Zivver on a secure web page. If you would like to respond to the message, you can do so on this page as well. Click on the ‘Reply’ button (or Beantwoorden in Dutch). You can also add an attachment using the paperclip button. You send the response by clicking the send button. When the recipient (in this case the IND) responds, you will receive another notification by email.
How can you send us a secure message?
At the moment, you can only securely email us if you have submitted an application for a residence (not asylum), Dutch citizenship or Visa Objection. You want to submit additional documents. You do not need an account for this.
- Go to the web page Submitting additional documents.
- Choose the procedure and click on 'Start emailing securely'.
- You will be redirected to the Zivver web app.
- Leave your details.
- On that page you leave your name and e-mail address.
- Click on 'next' and you will receive a notification in your mailbox with verification method.
- Choose your verification method.
- Mobile phone: Add your mobile phone number for the safest option. You will then receive a code on your phone. Enter this code to gain access to send a secure email to the department that processes your application.
- Mail: If you prefer not to use a phone, you can also opt for mail verification.
- Send your secure mail.
- Put the case number in the subject of your e-mail.
- Upload your documents (up to 10 MB per document and up to 20 MB in total).
- Are your documents larger than 20 MB? Please send a new email with the other documents.
More information
Are you unable to open the received message? Or do you have other questions about Zivver? Please contact the IND.