Frequently asked questions and answers Solicitor Portal

You can only log in if you have received an invitation to join the portal. Are you registered for the portal but do you get an error when logging in? Then contact us via pva@ind.nl. Please attach a screenshot of the error and the date and exact time of the error.

Contact us via pva@ind.nl. Please attach a screenshot of the error and the date and exact time of the error.

You can best use one of these browsers.

• Microsoft Edge
• Google Chrome
• Safari
• Mozilla Firefox

If you are inactive on the portal for 15 minutes or longer, you are logged out automatically for security reasons. Make sure that you are not inactive too long so that any changes are not lost.

Did you or the Legal Aid Board (in Dutch: Raad voor Rechtsbijstand) make the authorisation known? Then the IND will enter you as authorised representative as quickly as possible. It can take 24 hours until the change has been processed.

Have you been authorised before or is it so urgent that the case is already made visible? Then contact us via pva@ind.nl. Quote the case number and attach a confirmation of your authorisation.

It is not possible to enter an extra email address for notifications. We advise you to log in on the portal regularly and check for new messages. Or have all emails from the IND forwarded to you. This is something the recipient of the notifications can also set themselves in Outlook.

An IND staff member approves the case document first before processing. This may take a couple of hours. In the meanwhile, the case document is not visible on the portal after uploading it there.

Is an incoming case document missing or is an outgoing case document still not visible after 24 hours? Then contact us via pva@ind.nl. Quote the case number and say which case document is missing in the overview.

You can still see the case and its case documents for 28 days after closure. And if applicable after issuance of the residence document.

The portal is not meant to serve as an archive for closed cases. Therefore, it is important that you keep your own records. Case documents of ongoing asylum cases can be downloaded from the portal for your personal records.

If a case is final, we close it in the portal. Then you can no longer fill in or upload anything.

After submitting a case document, you can download the confirmation in PDF. You will also receive an email confirmation of submitting a document for a case.

You no longer have to fax any case documents you submit via the portal.

You can change your details at The Netherlands Bar (in Dutch: Nederlandse Orde van Advocaten or NOvA). The IND has a technical link to the NOvA and the portal imports the data from the NOvA system.

You cannot send a message to an IND staff member via the portal.

It can take up to 20 minutes before the new case document is visible in the portal.

You are allowed to submit medical documents via the portal. However, because of legislation you will not see these medical documents in the portal.