Would you like to visit an IND desk? This is possible by appointment only. This way, you know exactly when it is your turn and there is no waiting time.
The IND will inform you (or your sponsor) by letter when your residence document or your original document (e.g. your passport or birth certificate) is ready for collection. After receiving this letter you can make an appointment online.
A residence endorsement sticker is placed in your passport. This sticker is proof that you are allowed to await your procedure in the Netherlands. It also states if you are allowed to work. You can make an appointment online to collect a residence endorsement sticker.
Do you want to travel abroad when you temporarily do not have a valid residence permit? Then sometimes a
return visa is needed to return to the Netherlands. You can make an appointment online to apply for a return visa.
You applied for family reunification and have to demonstrate by means of documents that a family relationship exists. If these documents are not sufficient or missing through no fault of your own, the IND can send you a letter in which a DNA test is being offered.
Unfortunately, it is not possible at the moment to make an appointment (online or by phone) for a DNA-test. As soon as this will be possible again, you will read about it here.
For all other products, services and inquiries, you can call our Customer Information Center at 088 - 0430 430 (monday to friday, from 09:00 to 17:00 hours).