Appointment to collect document

Last update: 18 October 2024

You have received a message from the IND. In this message it says that your residence permit, original document (such as your passport of birth certificate), statelessness document, or EU registration card is ready. On this page you can make an appointment to collect your document.

When to make an appointment

You can only make an appointment if the IND has sent you a message that your document is ready. We can do this in 3 ways:

By letter
The letter states that your document is ready. And where to collect your document.
Online in My IND
My IND states that your document is ready. It also shows the letter from the IND. In this letter, it says where to collect your document. Does My IND state that your document is ready, but does it not show the letter? Please call the IND.
By SMS
The text message states that your Foreign Nationals Identity Document Type W is ready. And where to collect your document.

Make an appointment

In the letter or text message from the IND, it says where to collect your document. You can only pick up your document at that specific location. Do you make an appointment at another location? Then we will cancel your appointment.

Make appointment at IND Desk or IND Service Point

Collect document in Maastricht

Is your document ready for you to collect in Maastricht? Then make an appointment at the Expat Centre Maastricht.

Make appointment in Maastricht

Collect document in Zeeland

Do you live in Zeeland? You can make an appointment in Goes or Terneuzen.

Make appointment in Zeeland

Collect Foreign Nationals Identity Document type W2

Have you received a letter to come collect your W2 document? Then you can only make an appointment by calling the IND.

Collect document in person

You must collect your document yourself. You cannot have someone else do this for u. Children under 18 years are required to collect their document together with a parent or legal representative.

Information about your appointment

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What to bring to your appointment
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Bring the following documents to your appointment:
- Your valid passport or other travel document.
- Your appointment code. This code is in the email you receive when you make an appointment online.
- Your (expired) residence document or your (old) Foreign Nationals Identity Document (type W or W2).
- Have you lost your residence document or Foreign Nationals Identity Document, or has it been stolen? Then bring the report of the loss or theft reported to the police.
Appointment for a child born in the Netherlands
As the parent of the child, you must bring the following documents to the appointment:
- Your valid passport or valid residence document.
- The child's valid passport, or the (copy of) birth certificate, or the (copy of) registration of the child in the Personal Records Database (in Dutch: Basisregistratie Personen or BRP) at the municipality.
Paying costs for you application
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Do you still have to pay the application fee for your application? You pay the entire amount at the IND-desk or IND Service Point. The preferred way of payment is by debit card or contactless. But you can also pay cash. Payment by credit card is not possible.
Reschedule or cancel an appointment
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Have you made an appointment, but are you unable to attend? It is not possible to reschedule your appointment. There is a link in the email with the appointment confirmation. Click on that link and cancel your appointment. And then make a new appointment.
Have you made an appointment for multiple people? You can only cancel the entire appointment and not for just 1 person.

Appointment to collect document

When to make an appointment

Make an appointment

Collect document in Maastricht

Collect document in Zeeland

Collect Foreign Nationals Identity Document type W2

Collect document in person

Information about your appointment

What to bring to your appointment

Appointment for a child born in the Netherlands

Paying costs for you application

Reschedule or cancel an appointment