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Appointment to collect document

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You can collect your document. This is stated in a message that you received from us. On this page you can make an appointment to collect your document.

When to make an appointment

You can only make an appointment when your document is ready. We can inform you about this in 3 ways: 

  • You have received a letter
    The letter from the IND states that your document is ready. And where to collect your document.
  • You have received a message in My IND
    My IND states that your document is ready. It also shows the letter from the IND. In this letter, it says where to collect your document. Does My IND state that your document is ready, but does it not show the letter? Please call the IND.
  • You have received an SMS
    The text message from the IND states that your Foreign Nationals Identity Document Type W is ready. And where to collect your document. 

Make an appointment

Appointment to collect residence document or other document

In the letter or text message from the IND, it says where to collect your document. You can only pick up your document at that specific location. Do you make an appointment at another location? Then we will cancel your appointment.

Are you collecting your residence permit and does the IND also have your original documents, such as your passport or birth certificate? You only need to make a single appointment. Your original documents will be returned to you when you collect your residence permit.

Collect document in Amsterdam, Den Haag, 's-Hertogenbosch or Zwolle

Is your document ready for you to collect at an IND desk in Amsterdam, Den Haag, 's-Hertogenbosch or Zwolle. Then make an appointment at an IND desk.

Make appointment at IND Desk

Collect document in Goes

Is your document ready for you to collect in Goes? And do you live in the province of Zeeland or a municipality in the Brabantse Wal? Then make an appointment at the IND Service Point in Goes.

Make appointment in Goes

Collect document in Maastricht

Is your document ready for you to collect in Maastricht? Then make an appointment at the Expat Centre Maastricht.

Make appointment in Maastricht

Collect document in Nijmegen

Is your document ready for you to collect in Nijmegen? Then make an appointment at the IND Service Point in Nijmegen.

Make appointment in Nijmegen

Appointment to collect Foreign Nationals Identity Document type W2

You can only make an appointment to collect this document by calling the IND. Making an appointment online is not possible.

Collect document in person

You must collect your document yourself. You cannot have someone else do this for u. Children under 18 years are required to collect their document together with a parent or legal representative.

Information about your appointment

Bring the following documents to your appointment:

  • Your valid passport or other travel document.
  • Your appointment code. This code is in the email you receive when you make an appointment online.
  • Do or did you already have a residence permit in the Netherlands? Or a Foreign Nationals Identity Document (VI) type W or W2? Then bring your (expired) residence document or VI.
  • Have you lost your residence document or Foreign Nationals Identity Document (VI) type W or W2? Or has it been stolen? Then bring the report of the loss or theft reported to the police.

Appointment for a child born in the Netherlands

As the parent of the child, you must bring the following documents to the appointment:

  • Your valid passport or valid residence document.
  • The child's valid passport, or the (copy of) birth certificate, or the (copy of) registration of the child in the Personal Records Database (in Dutch: Basisregistratie Personen or BRP) at the municipality.

Do you still have to pay the application fee for your application? You pay the entire amount at the IND-desk or IND Service Point.  The preferred way of payment is by debit card or contactless. But you can also pay with cash. Payment by credit card is not possible.

Have you made an appointment, but are you unable to attend? You can cancel your appointment. There is a link in the email with the appointment confirmation. Click on that link and cancel your appointment. And then make a new appointment.

Have you made an appointment for multiple people? You can only cancel the entire appointment and not for just 1 person.

Sometimes you receive two letters. First to collect your residence document. Then a letter to collect your original documents. Both letters state you should make an appointment. But, do you still have to collect your residence document? Then a  separate appointment to collect your original documents is not needed. The desk employee will give you your original documents when you collect your residence document. You can also tell the desk employee that your original documents are at the IND Desk.