Complaints about the IND

Submit complaint

Do you have a complaint because the decision period for your application has passed? Then you can put the IND in default. 

Do you have another complaint? Then you can submit it in 2 ways:

• Via the online complaint form. Do you want someone else to submit the complaint for you? Then use the authorisation form (only available in Dutch):
  
  

  Machtigingsformulier klacht (PDF, 161.77 KB)

• By telephone. Please call +31 (0)88 043 0470.

Handling of complaint

These are the steps we take to handle your complaint:

1. The IND registers your complaint.
2. You will get a confirmation of receipt. In it we explain how we handle your complaint.
3. You will receive an answer to your complaint within 6 weeks.

Does your complaint not belong to the IND? We will forward it to the correct address. You will receive a letter explaining to which organisation we have forwarded your complaint.

Not satisfied with answer to your complaint

Are you not satisfied with the answer of the IND? Then you can do the following:

• Ask the National Ombudsman to investigate your complaint. Do this within 1 year after you have received the answer to your complaint.
• Submit your complaint to the Standing Committee on Petitions and Citizen’s Initiatives of the House of Representatives of the Netherlands. Or to the Petitions Committee of the Senate of the States General.