Stories about our work

The stories

The story of Sijmen, cal centre agent

‘A single conversation can change someone’s day, week, or even their life’ Anyone who contacts the IND with questions about an application, a residence permit, or…

The story of Lianne

‘I work behind the scenes, but I know exactly what’s going on’ Lianne is not someone who craves attention. Still, she plays a vital role as a management assistant…

The story of Denise, functional manager

‘It’s my responsibility to keep our digital assembly line running' IND employees make important decisions on residence applications every day and INDiGO is the system…

The story of Sean, software developer

'I build digital solutions for more efficient processes' You might expect software developers to spend all day behind a wall of monitors, coding away. But…

The story of Jitske, trainee

"It’s great that trainees like me are really taken seriously at the IND" Having attained a Master’s degree in Sociology and one in Applied Data Science, Jitske started her…

The story of Astrid, LGBTI-coordinator

‘You can’t prove sexual orientation with documents’ Being allowed to be yourself: it is one of the most important human rights. Yet, this right is not…

The story of Talander

‘Security is often in the smallest of details’ Talander has been working in the security sector for 20 years and is also a fireman in his spare…

The story of Eric

‘I work on a world stage and am right in the middle of current developments’ Five years ago, Eric traded the dynamics of the music scene for the world of asylum. Was it a big…

The story of Laura

‘Even the small successes can be very valuable’ Laura has already been working for the Immigration and Naturalisation Service (IND) at the desk in…