Organisational chart

Director General IND

The Managing Director General bears ultimate responsibility for implementation of the third-country national policy. In addition, the General Management Department is continuously in contact with the core department, politicians, cooperating organisations and social organisations.

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Deputy Director-General (DG) of Strategy, Implementation Policy and Legal Affairs

Together with the organisation, the Deputy DG of Strategy, Implementation Policy and Legal Affairs gives shape to the strategy and social tasks of the IND. In addition, the Deputy DG is responsible for quality management, including the monitoring of compliance. This position also includes directing the Strategy and Implementation Advice Department and Legal Affairs Department.

Deputy Director-General (DG) of Operational Management

The portfolio of the Deputy DG of Operational Management pertains to the designing of the process-based management within the IND. The Deputy DG of Operational Management gives shape to this role by focusing on the integrality of the management duties within the organisation. Cooperation extending beyond the Department, thinking and working in terms of chains of clients and a good end-to-end information provision are central to this, just as the interests of applicants. 

Director Asylum and Protection

The Asylum and Protection Department is responsible for the decision-making on asylum applications. Interview and decision-making staff, experts on religious conversion and LGBTI matters, experts in cases where war crimes are suspected (1f) and people trained in interviewing unaccompanied minors work there, among others. The staff members are frequently in contact with the cooperating organisations such as the Central Agency for the Reception of Asylum Seekers , the Legal Aid Board, the national guardianship institution for unaccompanied and separated children in the Netherlands the Repatriation and Departure Service and the Dutch Council for Refugees.

Director Operational Management

The Operational Management Department makes sure that the IND can perform its tasks as well as possible. The Department is specialised in the areas of HR, finance, control, LEAN, auditing, risk management and facilities management. Therefore the department knows what the organisation needs now, but also in the future. For this purpose, Operational Management makes (comprehensive) recommendations and delivers products and services that are sustainable and future-proof.

Director Services

The Services Department provides the other IND departments and cooperating organisations with information, knowledge and expertise that enables them to do their work. For this purpose, the department consists of diverse sections and teams, who each have their specific expertise in relation to applicants of the IND. There are experts on enforcement, documents, medical examinations, client communication, post handling and more.

Director Information Provision

The Information Provision Department delivers the ICT solutions that enable the IND to perform its task as well as possible. For example, the department manages the systems the IND works with on a daily basis. At the same time, Information Provision works on the continuous improvement and innovation of the ICT solutions that the IND needs to achieve its ambitions. The data specialists, ICT specialists and information architects of the department work closely together with the other departments.

Director Legal Affairs

The Legal Affairs Department is responsible for legal representation in the courts and they give legal advice to the cooperating organisations in the immigration process. This is done in a dynamic environment, where case law develops quickly. Besides the facts and circumstances, the Legal Affairs staff also care for the people behind the case file.

Director Regular Residence and Dutch Citizenship

The Regular Residence and Dutch Citizenship Department decides on applications for asylum in the Netherlands. This may for example concern highly skilled workers who come to strengthen the Dutch economy or family members who can embrace one another again after a long time. Students who want to come here to study or people who have already lived her for a longer time and want to become Dutch citizens. In order to help the applicant, the department is subdivided into five different client groups: EU and International, Family & Relatives, Naturalisation, Extensions and Business (Work, Knowledge & Talent, Study & Exchange).

Director Strategy and Implementation Advice

The Strategy and Implementation Department advises the General Management Department on the strategic course of the organisation. The department makes environmental analyses and policy evaluations and maintains contact with the department. They also help write letters to the House of Representatives and provide the decision-making staff with work instructions and other guidelines based on policy.