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Appointment to collect your residence document or original document

Are you a United Kingdom (UK) national, or the family member of a UK national, and you do not have the nationality of an EU or EEA country or Switzerland? Please read  Appointment to collect residence document after Brexit.

When can I collect my residence document?

Did you (or your sponsor) receive a letter from the IND? Then please make an appointment to collect your document at the IND desk stated in the letter. Keep in mind that it is not always possible to visit an IND desk at short notice. Therefore, please schedule an appointment as soon as possible.

What do I need to bring to my appointment?

  • Your valid passport or other travel document.

Are you collecting a residence document for a child born in the Netherlands? Please bring one of the following:

  • Your (the parents) valid passport or residence document, and
  • The valid passport or (copy of) birth certificate/proof of registration at the municipality (BRP) of the child.
  • Your appointment code. You will receive this in an email confirmation when you make an appointment online.
  • Your (expired) residence document. Or the official report of loss or theft from the police (if your residence permit has been lost or stolen).

​Appearing in person

You must collect your document yourself from the IND Desk. Children under 18 years are required to collect their document together with a parent or legal representative.

Other important information


​Did you receive a letter stating you still have to pay? Then you can pay the costs immediately in full at the IND desk. Payments can only be made in cash or by debit card. No payments can be made by credit card.

Collect your original document


The IND has several locations in the Netherlands. Please check contact for directions to the IND desks.

​Are you unable to attend?
Cancel your appointment using the link in the email confirming your appointment.