Ukraine: appointment to collect proof of residency
Appointment to collect sticker
During this appointment, an IND staff member will check if you meet the requirements for temporary protection. If this is the case, you will receive your sticker in your passport on a separate sheet of paper. You sign your asylum application as well. Make this free appointment in one of the following situations:
- You have not visited the IND yet to collect your proof of residency. On the day that you visit the IND to pick up your sticker you have been registered for at least 1 week in the Personal Records Database (BRP in Dutch). Make the appointment within 4 weeks after the registration. Otherwise this may have consequences for your right of residence.
- You have already collected a sticker or card from the IND, but after that you have been deregistered from the BRP. Or you have been away from the reception of the municipality for more than 28 days. You have been registered in the BRP for at least 1 week on the day of your appointment at the IND.
- You have already collected a sticker or card from the IND, but it has been lost or stolen. You have reported this to the police.
- You have turned 14 years old and you do not have proof of residency yet.
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Make an appointment for your family
open minusAre you in the Netherlands with your partner or children? Then please make 1 appointment for up to 6 family members. You cannot make an appointment for someone who is not part of your family.
Bring your children to the appointment
Always take your children with you to your appointment at the IND. Children under the age of 14 will not receive proof of residency. But, the IND must register if they fall under the directive. Children fall under the directive if a parent falls under the directive.
Children under 12 years are required to collect their document together with a parent or legal representative.
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Пояснення - Appointment scheduler manual in Ukrainian and Russian
open minusПояснення «Записатися на прийом» українською
Пояснение «Записаться на прием» на русском языках
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What to bring to the appointment
open minusCollect proof yourself or authorise someone
Collect the proof of residency yourself. Only if you cannot collect it because of your health, someone else can collect it for you. You have to authorise this person.
Documents
Bring these documents with you to the appointment:
- Your appointment code. You will see this code when you have made the appointment. And in the e-mail confirming your appointment. You can use this code only once.
- Your citizen service number (in Dutch: BSN). You received this number when you registered with the municipality.
- A valid passport, identity card or statement from the Ukrainian embassy.
- Do you have children without proof of identity who are not included in your passport? Then bring their certificate of birth.
- Evidence showing that you lived in Ukraine and when. Such as a rental contract or purchase contract of your house. Or, for example, evidence that allows you to show that you have been to a doctor in Ukraine.
- Proof that shows when you left Ukraine and since when you are staying in the Netherlands. For example, a residence permit, visa or stamps in your passport. Or tickets from your plane, train or bus to the Netherlands. Or other proof that shows since when you have been in the Netherlands. After you left Ukraine, did you temporarily stay in other countries before coming to the Netherlands? Bring proof that shows where you have been and during what period.
- Do you want to receive temporary protection as a partner of someone who falls under the directive? Then come together with your partner. Also take your marriage certificate with you. Are you not married? Then you must be able to provide documents to show that you have a long-term relationship that is comparable to a marriage. For example, documents that show you lived with your partner inside or outside Ukraine.
- Are you not Ukrainian? Bring a Ukrainian residence permit that was valid on 23 February 2022.
- Has your previous proof of residency been lost or stolen? Bring the official report from the police.
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What you can expect when collecting the sticker
open minusCompleting asylum application and antecedents certificate
You must fill in 2 IND forms during your appointment at the IND. At the location there are translations of both forms in Ukrainian, Russian and English. There are also hosts who can help you fill in these forms. They speak Ukrainian, Russian or English.
Asylum application
Your application for residence under the directive officially starts when you register at your local council. However, you must sign an application form at the IND. This form is called an M35H and it is the official asylum application. It applies to everyone aged 15 and over. Are your children aged under 15? Then they must be included on your application form.
If you come under the Temporary Protection Directive, your rights are different to those under the standard asylum application. You may work in the Netherlands immediately. The IND will not assess your asylum application as long as you are covered by the directive. This means that you will not have interviews or receive a decision on your application.Antecedents certificate
Everyone aged 12 and over must also fill in an antecedents certificate. On this certificate, you state whether you have ever committed a punishable offence or crime. You must also sign the form.
Photo, signature and fingerprints
Is there enough time during your appointment? Then an IND employee also takes your photo and fingerprints. And asks for your signature. We call this your biometric data.
IND checks details
During your appointment, an IND staff member will check:
- your registration with the local council
- your appointment code
- your documents
- whether you come under the Temporary Protection Directive
Sticker or card (O-document)
Everyone aged 14 or over who meets the requirements for temporary protection will be given a proof of residency. This is a sticker in the passport or on a separate piece of paper. Or a card (O-document). Children under the age of 14 do not need a proof of residency to live in the Netherlands.
Sometimes you will not be given a sticker, but a card. You will receive the card later, because we first have to make it for you. Your rights are the same whether you receive a sticker or card. These rights are the same for everyone.
Read when you will receive a sticker and when you will receive a card:
You will receive a sticker in your passport
- You are a Ukrainian woman aged 14 or over.
- You are a Ukrainian man aged 60 or over.
- You are a Ukrainian boy aged 14 to 17.
You will receive a sticker on a separate piece of paper
- You are a Ukrainian man aged 18 to 60. And you have a passport that is valid for at least another year.
- You are a Ukrainian woman. Or a Ukrainian man under 18 or over 60. And you have an expired passport. Or your passport expires within 1 year.
- You are Ukrainian and you have an identity card (no passport).
- You are Ukrainian and you only have an internal Ukrainian passport.
You will receive a card
- You do not have a passport or identity card, but you do have a statement from the Ukrainian embassy.
- You do not have a passport, identity card or statement from the Ukrainian embassy anymore. But before, based on your documents, we have confirmed that you come under the Directive.
- You are a Ukranian man aged 18 to 60 and you have an expired passport. Or your passport expires within 1 year.
- You are a Ukrainian child aged 14 to 17 without proof of identity (passport).
- You do not have Ukrainian nationality.
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Information about the sticker
open minusThe sticker is proof that you are allowed to live and work in the Netherlands. Are you not coming to the IND to collect a sticker? Then the IND cannot check whether you meet the requirements of the Temporary Protection Directive. And then you cannot sign your asylum application. In that case, the IND may decide that you are not entitled to protection under the directive. What if you get this decision? Then you are no longer allowed to live and work in the Netherlands.
Read more information about the sticker in the flyer Residence in the Netherlands: what does it mean for you? Do you want to know how long your sticker is valid? Read more about the validity of your proof of residency.
Translations
Follow-up appointment: collecting card
In some cases you get a card as proof of residency. This is called a Foreign Nationals Identity Document (VI) Type O (O-document). This does not apply to everyone. Make this appointment only in the following situation:
- You have received a letter stating you will get a (new) card.
Sometimes, the IND employee also takes your photo and fingerprints. And asks for your signature. We call this your biometric data.
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Make an appointment for your family
open minusDo you have a partner or children who need to collect a card? Make an appointment for up to 6 family members at the same time. And make sure everyone collects the card themselves. You cannot make an appointment for someone who is not part of your family.
Children under the age of 14
Children under the age of 14 will not receive proof of residency. They do fall under the directive if a parent falls under the directive.
Children under 12 years are required to collect their document together with a parent or legal representative.
-
Пояснення - Appointment scheduler manual in Ukrainian and Russian
open minusПояснення «Записатися на прийом» українською
Пояснение «Записаться на прием» на русском языках
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What to bring to the appointment
open minusCollect proof yourself or authorise someone
Collect the proof of residency yourself. Only if you cannot collect it because of your health, someone else can collect it for you. You have to authorise this person.
Documents
Bring these documents with you to the appointment:
- A valid passport, identity card or statement from the Ukrainian embassy.
- Do you have children without a proof of identity who are not included in your passport? Then bring their birth certificate.
- Your old sticker or card, if you have one.
- Has your previous proof of residency been lost or stolen? The official report from the police.
- The appointment code. You will see this code when you have made the appointment. And in the e-mail confirming your appointment. You can use this code only once.
- The letter from the IND about collecting your card. This letter states your personal foreign national number (v-number).
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Information about the card
open minusThe card is proof that you are allowed to live and work in the Netherlands. Read more information about the card (O-document) in the flyer Residence in the Netherlands: what does it mean for you? Do you want to know how long your card is valid? Read more about the validity of your proof of residency.
Translations
Cancel appointment
Did you make an appointment, but are you unable to come? Then cancel your appointment. Use the link in the e-mail you received after making the appointment. Is the appointment for more than 1 person? Then you will cancel the appointment for everyone.
Rescheduling of appointment not possible
Technically, it is not possible to reschedule your appointment. Please cancel the appointment and make a new appointment for another date.
Address
You collect your sticker or card from the IND at Gatwickstraat 1 in Amsterdam (by appointment only). This location is specifically for people who fled from Ukraine. View this location on Google Maps.
Free parking
Are you coming to your appointment by car? Then you can park it for free at the IND location. You have to go through a barrier gate to get to the parking lot. Please enter the code that is mentioned on the registration pole.