The story of Martje ‘I want to care for staff members so that they can care for clients’ The IND recently officially established its own academy. Co-worker and faculty coordinator Martje was involved in its development during the past year and a half. …

The story of Mellanie ‘Offering applicants better desk service: that is my job’ Mellanie exchanged the dance world for the IND. She has already worked for nine months as senior support staff member at the IND desk in Zwolle. ‘I give applicants their …

The story of Anja ‘Co-workers who can do their work quickly and carefully: that gives me a good feeling’ In 2022 the IND received more than 20,000 postal items a week at the Digital Registration and Preparation Department (in Dutch: Digitaal Registreren …

The story of Sharon ‘Whatever my decision may be, I help people to take the next step in their lives’ Sharon is an interview and decision-making staff member at the Family Reunification department (in Dutch: Nareis) of the IND. She decides there whether …

The story of Frank ‘I don’t like to wait and remain uncertain. So I do not want our applicants to have to go through this either’ Frank is portfolio manager at the Information Provision Department (IV) of the IND. In his job, he advises the Management …

The story of Liselotte ‘A small contribution to our national security’ Examining documents at the IND while you studied sports marketing: it could easily happen to you. Document examiner Liselotte knows all about it. ‘What I am doing now for the …

The story of Linda ‘Applicants who can rely on us: that is what I want to work for’ Linda is an implementation coordinator. She forms the link between changing migration policy and what it means for the work of the IND. ‘I make sure that we implement the …

The story of Alvin ‘Asylum belongs to us all’ Alvin is a tactical manager at the application centre in Ter Apel. It is the place in the Netherlands where the high influx of asylum seekers is currently the most visible. ‘It’s busy. We do our utmost to …

The story of Ruth ‘People feel seen and heard’ Working for the IND means working on the world. Every application matters, but when there is a war somewhere, like in Ukraine now, this urgency becomes even clearer. At various areas within the organisation, …

The story of Carla My work is a grey area in which I have to take black-and-white decisions A foreign national who applies for asylum in the Netherlands can tell their story during different interviews. One of the interview and decision-making staff …