Very limited service at IND desks

Last update: 20 March 2020

The IND desks can be visited for urgent matters by appointment. This is due to the government's measures against the coronavirus. Please find answers to frequently asked questions.

Urgent matters that will be handled at IND desks

Clients can only make an appointment at an IND desk to collect their first regular residence document. The condition for this is that the client has travelled to the Netherlands with a Regular Provisional Residence Permit (mvv). The client needs a residence document for example to apply for health insurance, or to register in the Personal Records Database (BRP) at their town hall (gemeente).

Does this apply to you? Make an appointment to visit an IND desk by calling the information line on 088 04 30430. You cannot make this appointment online.

Visa extension by telephone only

Clients who are staying in the Netherlands on a short-stay visa and cannot leave the country can apply for an extension by telephone. Extending a visa is not therefore possible at an IND desk. It is not necessary to have a sticker placed in your passport. The extension is only valid in the Netherlands and will be registered in the European Visa Information System (VIS).

Does this apply to you? Please call the information line on 088 04 30430. Keep your visa number to hand.

Clients' rights

Clients keep their right of residence in the Netherlands even without a new residence document or sticker.


Keep visiting for new information about the coronavirus. Do you have any other questions? Visit our contact page to find out how to reach us.