Disclaimer live chat

The Immigration and Naturalisation Service (IND) values privacy. We handle your personal data with care.

Privacy and personal data

The IND processes personal data to answer your questions. We also use and store data from the live chat for educational and analytical purposes. Besides, the IND upholds the privacy laws and regulations. Read how the IND uses personal data and what your rights are in our Privacy Statement.

General information via the live chat

Our employees will only disclose general information via the live chat. No rights can be derived from the information given via the chat. It’s not possible to request additional information or upload files.

Specific questions?

Are you looking for information applicable to your personal situation? Do you want to learn more about the status of your application? Or do you have another question? Visit My IND or call us on 088 043 0430.