Business Portal Frequently Asked Questions

You receive this message from your eHerkenning provider, not from the IND portal. In order to gain access to the Business Portal, you need to have Reliability Level 3, "Access to the portal: immigration and naturalisation service". Check whether this is the case.

Companies that use several eHerkenning products, for example to use the services of the Tax or Customs Administration, usually have a central user who can provide other users at the company with the correct authorisation. If such a user is present at the company, then have this user check your authorisation.

It is important as well that an eHerkenning application has been submitted for you for the correct Chamber of Commerce number. It is possible at companies having several Chamber of Commerce numbers that eHerkenning accounts of (new) employees are applied for (accidentally) for different Chamber of Commerce numbers. This has the effect that these employees will not be able to log on in the same account, so they will not be able to see the same current applications either.

I do not see a technical failure bar on IND.nl.
In this case it is advisable to contact the address mentioned under the header Technical Problems Business Portal.

One or more company details may not or no longer be correct in the underlying IND system. Do not forget to add a screenshot, on which the address bar of the browser is visible.

I see a message that this service is not available to me. I do not see a technical failure bar on IND.nl.
It is only possible to log in on behalf of a recognised sponsor. Check whether your client is a recognised sponsor.

If this is the case, it is advisable to contact the address mentioned under the header Technical Problems Business Portal. It is possible that one or more company details are not correct in the underlying IND system.

eHerkenning is personalised. So an account cannot be passed on to a co-worker.

If you log in with the account anyway, you will see the co-worker’s name in top right of the screen for whom the eHerkenning account was originally applied for. This cannot be modified.

Only matters that have been submitted digitally can be seen in the portal. Written applications are not displayed in the portal.

If you are authorised to log on in the portal with the Chamber of Commerce number of a different company, in current applications you will only see the matters you have submitted on behalf of that company. You will not see matters that the company itself or another authorised person has submitted.

Completed applications are visible for another 28 days but disappear afterwards from the list of current applications.

It has recently been made possible for you to change the administration address in the portal as known to us under the header "Account Information".

If your company's address has changed, you must notify the IND of the changed address within 2 weeks.

To do so, you can use the digital form 'Notification form for changes concerning a recognised sponsor', available in the Business Portal. In this form you choose the option:

'The address where the administration of the recognised sponsor is carried out has changed'.

NB: You can also use the written form on the page 'Legal obligations (recognised) sponsor labour-related purposes' to notify a change in the administration address. Other address changes, such in the postal address or visiting address can only be notified by using the written notification form.

When applying for family members of your employee you almost always immediately see the submitted application in the Business Portal. Sometimes you can't see the application immediately, because it needs to be process by an employee. On average this will tak 5 working days. Can you after 5 days still not see the application in the Business Portal? Please contact the IND.

Due to a technical problem we sometimes register this application as a written application in stead of an online one. Written application are however not shown in the overview open applications in the Business Portal. We are working on a solution.

​Check whether you have completed all the fields on the page. Then click next. Make sure your internet browser (Internet Explorer, Safari, Firefox, Chrome) is up-to-date.  Otherwise the next button won't work. Update your browser and try again.

​Many questions have explanations. Click on the link with the question. You will find a pop-up text with an explanation of the question.

​You can only upload PDFs with a maximum of 8 MB per file. Please read more about uploading documents with your online application.

​You have to send a photo card to the IND in the mail. You cannot upload the photo card because the quality of the photograph is not good enough.

In general, you can only upload documents that are requested on the form. 

Did you already send in your application and now you want to upload additional documents? You may do this as long as no decision has yet been made about your application.

Upload the additional documents as follows:

1. Log in Business Portal.
2. Open the tile "Applications and Notifications".
3. Select the form "Additional information". 

Keep your case number handy. You can find the case number on the confirmation of receipt.

Contact the IND. We can check to see whether we have received your application properly.

If the IND has not received your application, then we will deposit the money back into your bank account. Please submit a new application.

​Excess payments will be automatically deposited in your bank account. You need not take any action in this regard.

If you want to save your application and complete it later, follow these steps:

1. In your online application find the menu button (upper left of the page)
2. Click 'Save'.

Often you will get a follow-up question depending on your browser/browser preferences.

For example, are you working with Internet Explorer? Then below on your screen you will see the text: 'Do you want to open or save the file?' If you choose 'save', Internet Explorer will normally save this file in the Downloads folder. The file is now in the Downloads folder. The saved file has the extension .tfa. Now your online application has been temporarily saved on your own computer.

​You can find the saved application using these steps:

1. Go to the homepage of our website and click 'submit a new application'.
2. Select the application that you already started.
3. Log in with your DigiD and sms code.
4. Click the menu button (upper left of the screen) and select 'Open'.
5. Click 'Select a file'. This opens the Explorer/Finder.
6. Go to the Downloads folder.
7. In the Downloads folder, select the .tfa file you saved before.

Due to a technical problem you sometimes cannot re-open your saved application. The reason for this is that the saved file is to large. You can prevent this by saving your application without uploads. Add the uploads when you re-open your saved application and are going to submit it. We are working on a solution.