Business Portal Frequently Asked Questions
Logging on with eHerkenning
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When I try to log on via eHerkenning I get an error message that I do not have the correct authorisation.
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I log on regularly on behalf of my company without any problems, but this time as soon as I get to the page of the portal, recognisable by the Government logo at the top of the screen, the message appears: This service is not available to you.
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I have authorisation to log on in the portal on behalf of another company. After entering my own Chamber of Commerce number and the Chamber of Commerce number of the company for which I am authorised, I see a message that this service is not available.
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Is it possible to take over a co-worker’s eHerkenning account?
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Questions on the use of Business Portal
Questions on filling out online application forms
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The ‘next’ button does not work. What should I do?
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There is a question but I do not understand what it is asking. Where can I find an explanation?
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I want to upload files. How can I do this?
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Why can I not upload a photo card?
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I want to upload more files than is allowed. Is this possible?
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I would like to add additional documents to an open case. Is this possible?
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I have paid but I get the message ‘submission unsuccessful’. What should I do?
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I submitted my application and paid twice because I did not get a confirmation of receipt. What should I do?
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How do I save my application for later completion?
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I want to continue with the saved application. Where can I find the saved application?
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Why can't I open a saved application?
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