Frequently asked questions

Is there any maintenance or malfunction with DigiD?

DigiD is not part of the IND. Check with Logius (Dutch only) if there is maintenance or a malfunction with DigiD. 

Is there no maintenance or malfunction with DigiD, but you are unable to log in?

This may have a number of causes:

• You are not using the correct username or password. Check that you are using the correct details. Pay attention to the use of upper and lower case letters.
• You have not activated your DigiD. First activate your DigiD with the activation code you received by letter.
• Your DigiD is blocked. Wait until the blockage is lifted and try again.
• Your DigiD has expired because you have not used it for 3 years. If so, reapply for your DigiD.

Are you using old software on your computer or mobile device? It may not meet DigiD's minimum security requirements. 

Check whether you have completed all the fields on the page. Then click 'Next'.

Make sure your internet browser (Internet Explorer, Safari, Firefox, Chrome) is up to date. Otherwise, the 'Next' button won't work. 

Update your browser and try again.

Many questions include an explanation. Click on the link by the question. This will bring up a text that explains the question.

Use our written form to submit your application. There may be several reasons why you cannot (yet) submit your application online.

Are you mentioned on the back of the residence card as the parent with whom the minor child is staying? Then you are a social sponsor. You can submit an application for an extension of the residence permit of your minor child.  You log in with your own DigiD.

You can only upload documents requested on the application form.

Did you already send in your online or written application and now you want to upload additional documents? You can do this as long as we haven't made a decision on your application. 

Go to Uploading documents after your application and read how you can upload more documents.

The quality of an uploaded photo is not good enough. Send a photo card by post to the IND. 

Please contact the IND. We can check if we received your application.

If the IND has not received your application, we will return the money to your bank account. You can make a new application.

The IND will refund the excess amount to your bank account. You do not need to do anything.

1. In your online application find the menu button (upper left of the page).
2. Click 'Save'.

Often you will get a follow-up question depending on your search engine or browser preferences.

For example, are you working with Internet Explorer? Then below on your screen you will see the text: 'Do you want to open or save the file?' If you choose 'save', Internet Explorer will save a file in your Downloads folder. The saved file has the extension .tfa.

Your online application is now saved on your own computer.

1. Go to ind.nl and find the online application form you need.
2. Log in with your DigiD and SMS code.
3. Click the menu button (upper left of the screen) and select 'Open'.
4. Click 'Select a file'. This will open a programme (Explorer/Finder) to find documents on your computer.
5. Go to the Downloads folder.
6. In the Downloads folder, select the .tfa file you saved before.

You can only upload PDF files with a maximum of 8 MB per file. Do not password protect PDF files for ind.nl. Read more about uploading documents.

The online application you want to save is stored on your computer as a TFA file.  If you upload additional documents, the file may become too large. Due to a technical limitation, you cannot reopen a saved TFA file that is larger than 25MB.

Instead, you can save your application without uploading first. When you reopen your application, you can upload additional documents.  After that, you can submit your application.

No, you do no need to provide proof of income when you apply for a residence permit orientation year. You will have to sustain yourself during the orientation year, but you do not have to show how. You will be allowed to work during your orientation year.

During the orientation year, you are not allowed to use public funds.

No, you cannot. When you have studied abroad, you should at least have obtained a master's degree. 

You can only apply for the orientation year if you have done scientific research at an educational institution or at a research institution funded or subsidized by the Dutch government. 

Your letter of appointment or employment contract must state the job title and job code as drawn up in the University Job Classification System (Universitair Functieordeningssysteem (UFO) in Dutch). Your job code should start with 01.

With the orientation year you will have time to find a job as a highly skilled migrant in the Netherlands. During the orientation year you can work freely in the Netherlands. This means that your employer does not need a work permit for you. And your employer only has to pay at least the legal minimum wage (including holiday allowance). You can also use the orientation year to start your own business. 

Did you find a job as a highly skilled migrant? In that case a reduced salary criterion applies to you. This makes it easier and less expensive for an employer to hire you. You keep the reduced salary criterion, also when you change employers. Read the requirements for a residence permit for highly skilled migrant. 

No, this is not necessary. You can work freely in the Netherlands during the orientation year. Your employer can wait until the end of your orientation year before he applies for a new residence permit. Do make sure that your employer applies before your residence permit for an orientation year ends. In this way, there will be no gap between your residence permits orientation year and highly skilled migrant. There will then also be no gap in your legal stay.

Yes, it is possible. You do have to meet all the requirements for the residence permits for Family and partner. 

Requirement sufficient income

Do your family members already have a Dutch residence permit? In this case, you do not need to prove that you have sufficient income. 

Do your family members not have a Dutch residence permit yet? In this case, you need to prove that you do have sufficient income. In the next 2 situations, you will meet the income requirements:

• You have a job that gives you and independent, sufficient and sustainable income.
• You have an amount in your bank account equal to 12 times the social assistance benefit (in Dutch: bijstandsnorm) including holiday allowance.

In both situations you and your family members are not allowed to apply for public funds.