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Pilot: your permanent residence document received at home

The IND started a pilot on 21 January to have permanent residence documents delivered by courier. 

The duration of the pilot is 3 months. The IND has selected clients in advance who will receive their document by courier. These are all clients who receive permanent EU residence documents, exclusive of extensions. After the pilot we will evaluate this service and see whether we can henceforth make use of it.

Information about delivery
Are you eligible for this pilot? In that case the courier will approach you by e-mail or telephone to schedule an appointment.

Where can your document be delivered?
At the courier you can indicate when and where you want to have the document delivered. This is possible at any address in the Netherlands.

When can your document be delivered?
Documents can be delivered from Monday to Friday between 08.00 and 17.00 hours, and on Saturday between 08.00 and 18.00 hours.

What are the conditions?
Only you yourself can take delivery of the document. This also holds for minors. For children under 12 years of age an adult must be present when the document is handed over. You sign for receipt of your document.

What will this cost?
No additional costs are attached to this service.

Delivery by the Interdepartmental Post and Courier Service (IPKD)
To guarantee safety, your EU permanent  residence document will be delivered by the specialised company IPKD.
On delivery, the IPKD deliverer will check your identity. You should therefore keep your passport at hand when the deliverer comes. On delivery, IPKD will present the EU permanent residence document in a sealed envelope.  The deliverer can identify him/herself with a badge. During office hours you can contact the courier by telephone at the following  number: +31 611868763.  




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