In the past weeks, the IND received many calls due to delays in the timely delivery of residence documents. Also, more international students and highly skilled migrants have contacted the IND than in previous years. After lifting the travel restrictions, these people travel to our country more often again. Questions about the evacuations from Afghanistan also increased the pressure on the telephone lines.
By bringing extra staff into service, the IND hopes to improve its accessibility in the short term. In addition, we are continuously improving our processes, such as ordering and issuing residence documents. We endeavour to ensure that applicants get their documents faster and do not have to call as often.