• Home
  • Home delivery of residence document

Home delivery of residence document

The IND has certain residence documents delivered at home by the Interdepartmental Postal and Courier Service (IPKD). Find out how it works on this page.  

‚ÄčIPKD: delivery service of the Dutch government

The Interdepartmental Postal and Courier Service (IPDK) is a delivery service of the Dutch government. It specialises in the delivery of important documents. 

Delivery without appointment

Unfortunately, we do not know exactly when the IPKD will deliver your residence document. You cannot make an appointment with the IPKD for the first time the IPKD comes round. Do you live in an area with fewer inhabitants? Then the IPKD may call or email you before your residence document is delivered to make an appointment. 

Not at home

Not at home when the IPKD comes round? Then the courier will leave you a not-at-home notice. You can use the login codes in this notice to make an appointment online with the IPKD for a new delivery time. Or you can make an appointment to pick up your residence document at the IPKD location given in the not-at-home notice.

What happens if you do not make an appointment? Then the IPKD will come round up to 2 more times. If they could not deliver your document after coming round 3 times, you can only pick up your residence document at an IPKD location. You must do this within one week. After that, the IPKD will send your residence document back to the IND. If this happens, you can contact the IND

You must personally receive your residence document

No one else can receive your residence document for you. Therefore, it is important that you show the following documents to the courier.

Has your residence document or VI been lost or stolen? Then show the police report you received when you reported the loss or theft.

Not all residence documents will be delivered at home

The following documents may be delivered at home.

  • New residence documents issued after you applied for and paid for an extension will usually be delivered at home.
  • Permanent residence document renewals will usually be delivered at home.
  • Residence documents for UK nationals and their family members under the Withdrawal Agreement will be delivered at home until 1 October 2021.
  • Frontier workers documents for UK nationals under the Withdrawal Agreement will be delivered to a Dutch address until 1 October 2021. From this date they can be collected from an IND desk or expat centre by appointment. Read more about Frontier workers after Brexit.
Most other residence documents are only issued at an IND desk. For example, residence documents that belong to the first application for a residence permit. We also do not deliver asylum residence documents at home. 

You cannot choose whether or not your residence document will be delivered at home. Have you received a letter stating that your residence document is at an IND desk? Then make an appointment online to pick up your residence document. 

No residence document yet: residency and work rights

Has your residence document expired and have you received a positive decision for renewal of your residence permit? Then you have the rights that come with your residence permit, even if you do not yet have your new residence document. You may live and work in the Netherlands if your residence permit allows for this. 

The rights of your residence permit are given in the letter with the decision on your renewal application. Do you have a sponsor? Then your sponsor has received this letter.

Brexit Withdrawal Agreement

British nationals and their family members who have applied for a residence document and come under the Brexit Withdrawal Agreement are allowed to work in the Netherlands without a work permit (in Dutch: tewerkstellingsvergunning or TWV). This is the case even if you have not yet received a decision, or your residence document. You can show your employer that you are covered by the Withdrawal Agreement in various ways. You do not need and the IND will not issue you with a residence endorsement sticker or Article 9 letter.


Do you have any questions? 
Have you received a not-at-home notice from the IPKD? If you have any questions about home delivery, first see if you can find the answer in the FAQs about home delivery. If you cannot find the answer and need to contact the IPKD, their contact details are in the not-at-home notice. For general questions about your residence document, please contact the IND